Emergency Plumbers Wellington
Got an urgent plumbing emergency? We're available 24/7 across Wellington and Porirua.
24/7 Plumbing Services
We are trusted, experienced plumbers available on-call to quickly and accurately deal with your plumbing emergency from a burst pipe to a blocked toilet.
We provide 24 hour emergency plumbing services to the greater Wellington region. View our pricing and call-out fees before you book.
After 5pm and before 7:30am, we also back our service with a 90-minute arrival guarantee for confirmed bookings to give you peace of mind when it matters most - or your call-out fee is waived. See our terms and conditions.
What does an emergency include?
Hot water cylinder repairs.
No hot water.
Blocked toilet.
Blocked drains.
Leaky pipe.
And everything in between. We are available 24/7 to fix your plumbing emergency.
If you have a plumbing emergency, phone us now on 04 890 5707.
What to do during a plumbing emergency
A plumbing emergency is anything that can’t wait, where leaving it could risk damage to your home, health and water supply. If you’re unsure whether your situation qualifies, call us and we’ll help you figure it out.
We also recommend taking photos of any visible damage before cleanup or repairs begin. This can be helpful if you need to make an insurance claim.
If replacement parts are required, we'll let you know upfront what we have on hand and whether anything needs to be sourced before completing the repair.
Here are the most common plumbing emergencies we see across Wellington and Porirua, along with what you should do before we arrive:
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Blocked toilet
If your toilet is blocked, don’t keep flushing. We can help diagnose the issue on the phone, so give us a call us.
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Toilet overflowing
Turn off the water supply valve behind the toilet base and call us immediately.
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Burst pipe
A burst pipe can cause significant damage in minutes. Turn off your water at the toby (mains) right away, then call us. See our guide on how to find your toby.
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Leaking pipes
Even a slow leak can damage walls, floors and cabinetry over time. If you can see a water leak where it shouldn’t be, it’s worth a call.
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No hot water
Waking up to no hot water is miserable, and it's one of our most common call-outs. Before you call, a quick check can save you time: feel the pipes running into the top of your hot water cylinder. If they're cold and nothing's leaking, it's likely an electrical fault rather than a plumbing one, and an electrician is who you need. If the pipes are warm, or you're not sure, give us a call and we'll help you sort it out.
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Hot water cylinder leaking
Water around your cylinder is a sign something’s failed. Turn off the water supply if you can and call us.
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Blocked or overflowing drains
Blocked drains in Wellington homes can back up fast. If water is coming up through floor drains, sinks, or overflowing from the outside gulley call us.
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Sewage or wastewater backing up
This is a serious health hazard. Stay away from the affected area and call us immediately.
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Flooding from a failed appliance
Dishwashers, washing machines and hot water cylinders can all fail and flood. Turn off the appliance and your water supply, then call us.
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Leaking roof or spouting
If water is getting into your home through the roof from overflowing spouting, call us. We can assess and help prevent further damage.
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No water supply
First, check the Wellington Water outage map at wellingtonwater.co.nz, if it’s a council mains issue, they’ll be on it. If your neighbours have water and you don’t, call us.
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Gas leaks
If you smell gas, leave the building immediately, don’t touch any switches and call 111 or your gas supplier.
How to find your toby
If you have a burst pipe or sudden water leak, the first thing to do is find your toby and turn off your water supply.
Your toby is the mains shutoff valve - usually located near your boundary on the street - and knowing where it is before an emergency happens can save you thousands in water damage.
We’ve put together a full guide with a step-by-step video: How to find and turn off your toby.
Here's what to expect when you call our 24 Hour Plumbers
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![Ka Pai Plumbing Wellington emergency plumbers]()
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You call us on 04 890 5707.
Any time, day or night. A member of our experienced plumbing team will answer.
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![Ka Pai Plumbing Wellington emergency plumbers]()
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We assess the situation over the phone.
We'll ask a few questions to understand the problem and advise if there's anything you can safely do to minimise damage while we're on our way.
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![Ka Pai Plumbing Wellington emergency plumbers]()
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We confirm arrival time and call-out rate.
We'll confirm your estimated arrival time and call-out fee (see our plumbing rates). For confirmed after-hours bookings, we’ll be there within 90 minutes, or your call-out fee is waived*. *T&Cs apply.
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We arrive and get the job sorted.
Our team arrives ready to work. We’ll fix what needs fixing, explain what we’ve done and leave the place tidy.
If replacement parts are required, we'll let you know upfront what we have on hand and whether anything needs to be sourced before completing the repair.
We cover Emergency Plumbing in Wellington, Porirua and the surrounding suburbs
Ka Pai Plumbing is based in Porirua and services the wider Wellington region. So, when you’re searching for emergency plumbing near you, chances are we’re not far away.
Our emergency call-out team covers Wellington City, Porirua, Tawa, Whitby, Plimmerton, Tītahi Bay, Pukerua Bay, The Hutt City, and Kāpiti Coast.
Emergency Rates
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After Hours Emergencies (5pm - 7:30am)
For confirmed after hours bookings, we back our service with a 90-minute arrival guarantee. If we don’t arrive within that time, the call-out fee is waived. See terms and conditions here.
$350 + gst call out fee (Porirua)
$400 + gst call out fee (South of Tawa)
This is our minimum charge and covers up to the first hour onsite and includes travel time for 30 minutes from Plimmerton (we can get almost anywhere in the greater Wellington region in that time).
$60 + gst for every 15 minutes after the first hour.
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For work between 7:30am-5pm
$175 + gst call out fee.
This is our minimum charge and covers up to the first hour onsite and includes any travel cost (up to 30 minutes of travel).
$60 + gst for every 30 mins after the first hour.
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$500 + gst public holiday surcharge fee.
$350 + gst call out fee (Porirua)
$400 + gst call out fee (South of Tawa)
This is our minimum charge and covers up to the first hour onsite and includes travel time for 30 minutes from Porirua.
This will bring the first hour charge to $850 + gst if we attend a call out on a public holiday.
We have this charge to cover the cost of the day in lieu our team gets for working hard on a public holiday.
$60 + gst for every 15 minutes after the first hour.
Happy Customers
Why Choose Ka Pai Plumbing
Wellington’s local emergency plumbers
Fast Response When It Matters: Plumbing emergencies can't wait. Our experienced team responds quickly across Wellington and Porirua to minimise damage and get your plumbing back under control as soon as possible.
24/7 Emergency Services: A plumbing emergency is stressful and can happen anytime, so we offer round-the-clock emergency call outs.
Transparent Emergency Pricing: No hidden surprises. We provide clear emergency call-out pricing upfront, so you know what to expect before we begin any work.
Experienced, Trusted Plumbers: From burst pipes and overflowing toilets to hot water failures and major leaks, our qualified plumbers have the experience to diagnose the problem quickly and carry out lasting repairs with professional workmanship.
FAQs
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You can find the mains switch near your boundary. Look for a small plastic covering and turn off the tap to turn off your water supply.
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This is on a case-by-case basis and depends on what is being repaired. We can help when we get to your property or advise you over the phone. If we do decide that it’s necessary, you will need to locate your fuse box.
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For after-hours confirmed bookings, Ka Pai guarantees arrival within 90 minutes, or your call out fee is waived. For urgent jobs during standard hours (Monday-Friday, 7:30am–5pm), call us and we'll get to you as quickly as possible.
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If there is a leak - the most important thing to do is to stop the water if you can. Find your toby (water mains shutoff) and turn it off. See our guide for how to do this. If it’s a sewage or wastewater issue, stay away from the affected area. For gas-related emergencies, leave the building and call 111 (fire) before you call us. Remember to always stay calm, we’ll talk you through anything urgent when you call.
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After-hours emergency plumbing call outs start from $350+GST with additional labour charged per time intervals. Public holiday charges also apply. See our full rates above for a complete breakdown.
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Yes we do, our emergency service is available 24/7, 365 days a year. Please note that we have a special after hours rate.
For confirmed after hours bookings, we back our service with a 90-minute arrival guarantee. If we don’t arrive within that time, the call-out fee is waived. See terms and conditions here.
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